Asked Questions
Find answers to some of the most common questions about our e-learning and course-selling platform.
Payments can fail for various reasons such as incorrect card details, insufficient balance, or a declined transaction by the bank. Please ensure your card details are correct and contact your bank if the issue persists.
Refunds can be requested by contacting our support team within the refund eligibility period. Please include your order ID and the reason for the refund in your request.
To redeem a coupon, enter the coupon code during checkout in the “Apply Coupon” field. The discount will be applied to your total price if the coupon is valid.
If your purchased courses are not showing in your account, please verify that you are logged in with the correct email address used during purchase. Contact support if the problem persists.
To change your account name, go to the account settings page, edit your name, and save the changes. If you encounter issues, contact support for assistance.
You can download your course certificate from your profile under the “Certificates” tab once you’ve completed the course and met the requirements.
Grades can be viewed on your course dashboard under the "Progress" or "Grades" section.
Yes, you can update your profile details by going to the "Profile Settings" section in your account.
You can request a refund by contacting support with your order ID and refund reason. Refund policies may vary by course.
Certificates become available only after completing all course requirements, including passing the final assessment.
Retakes are allowed for most quizzes. However, some courses have specific limits. Check your course guidelines for details.
Go to the login page, click on "Forgot Password," and follow the instructions sent to your email.
Yes, some courses allow offline access via our mobile app. Download the course materials to use this feature.
We accept credit/debit cards, PayPal, and other local payment options depending on your location.
You can reach our support team via the "Contact Us" page or email info@karunagrowthshiksha.com.